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Social Media Account Manager

Accounts – Saratoga Springs, New York
Department Accounts
Employment Type Full time
Minimum Experience Mid-level
Compensation DOE

LIFT is a boutique full-service 360° advertising agency specializing in creating revenue programs and marketing strategies for sports, entertainment, museums and attraction clients. At LIFT, we help launch multiple new businesses from concept to execution including Broadway productions, touring exhibitions, attractions, festivals, sports and music engagements, and more. 


Do you love Instagram? Are you creative and enjoy working with graphic design apps, video, stop-motion or other social tools? Are you also a good project manager who enjoys working closely with clients while executing amazing campaigns? If  you love social media and content creation – we’ve got a job for you! Join our agency as we curate outrageous content for our clients.

The Social Media Account Manager is responsible for handling day-to-day communications with clients and assisting with new business pitches. The individual in this role is responsible for the overall success of all accounts under their watch, setting and managing expectations between clients and LIFT, ensuring work product quality, project budget and on time delivery are repeatedly met across each project execution lifecycle.

The ideal candidate will be customer service oriented and always focused on solutions, detail-oriented, ambitious, and enthusiastic about sports and entertainment with strong written and oral communication skills and a love for all things related to Social Media!

Duties & Responsibilities

  • Accountable for organizing and maintaining necessary timelines, applicable documentation and ensuring projects are on track, meet deadlines and are within budget
  • Meet with clients for briefings and present proposals for approval
  • Conduct research on clients' products, services, plans, competitors and target markets for competitive assessments; brief agency colleagues on research conducted
  • Develop client marketing and promotion plans ensuring LIFT team agrees with plan and it’s the best advertising solution
  • Assist in account social media strategy, content curation, ideation, and execution
  • Oversee creative production for designated accounts
  • Track spending and record campaign costs, reconcile programs and monitor/manage invoicing schedule
  • Attend internal and client status meetings; tracking next steps for President to communicate to the team
  • Work with design team to implement and oversee creation of collateral materials including creative branding materials, copywriting, design, layout, and production to maintain the integrity of brands (as established in guidelines)
  • Launch and monitor strategy, oversee activations and report on progress
  • Support, execute and monitor promotional program development as needed
  • Provides support for new business pitches/opportunities

Skills & Qualifications

  • BA/BS in Marketing, Advertising, Communications or proven interest in live entertainment, sports, attractions
  • 3-5 years of marketing experience- required | agency experience – preferred
  • Demonstrated familiarity with social media planning platforms such as HeyOrca, Sprout Social and Upfluence
  • A history of project management of special programs and campaigns tied to social media
  • A history of being efficient, creative and a possessing a guerilla mentality to creative development
  •  Demonstrated knowledge of advertising principles, strategies and techniques, new media and web development
  • Proven success developing and implementing marketing programs and materials
  • Experience in client-facing roles requiring outstanding verbal & written communication & confidence among leadership
  • Familiarity with social media platforms, approaches to social media campaigns, reporting & listening tools, along with general best practices
  • A history of efficient, and effective communicating with cross-functional teams for seamless execution of materials and/or programs
  • A history being self-motivated, creative and have strong, logical problem solving and analytical skills
  • Proven ability to manage multiple projects at the same time and prioritizing deliverables day-to-day
  • Demonstrated excellence in Microsoft Office, including but not limited to Excel, PowerPoint, and Word
  • Proven success in a dynamic, fast-paced work environment
  • Proven success learning quickly and translating learning into practice and results
  • Proven success with budget management and demonstrate attention to detail
  • Enthusiastic, energetic and imaginative, approachable, outgoing and diplomatic
  • Skilled working as part of a team as well as solo, with a positive, supportive attitude

Compensation, Benefits & Fun Stuff

  • Be a part of a growing company committed to creativity & superior client service
  • Compensation commensurate with experience
  • Health Insurance offered to fulltime employees
  • Holiday & Vacation time offered for fulltime employees
  • Summer Fridays from Memorial Day through Labor Day, when possible, based on the Company set summer Friday schedule following successful completion of the introductory period
  • Retirement program offered 

Working Conditions & Physical Efforts

  • Ability and willingness to travel <25% of time
  • Work is performed in an interior/office work environment
  • May be required to lift up to 30 lbs.
  • Ability to sit for a prolonged period of time
  • Vision occurs continuously with the most common visual functions being those of near vision, depth perception, and ability to adjust focus
  • Talking and hearing occur continuously in the process of communicating with colleagues, vendors & customers
  • Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment
  • No or very limited exposure to physical risk


The duties & responsibilities, qualifications, physical conditions & other statements contained herein represent the current general nature of the job described, & are subject to change at any time, with or without notice. This job description does not limit in any way the assignments that may be given to an employee in the job, & employees are expected to perform any & all duties assigned by their supervisor willingly & without reservation.

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  • Location
    Saratoga Springs, New York
  • Department
  • Employment Type
    Full time
  • Minimum Experience
  • Compensation
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